Interactive Voice Response (IVR) system ( virtual receptionist ) helps to migrate from the traditional human-perplexed interactions to efficient and caller-friendly automated IVR communication.
Need Of IVR
However small or large, for any organization it is extremely require to answer all phone calls manually. Though some customer calls require human interaction, most of them have obvious and regular responses that can be answered in an automated manner. Now there arises a need to develop a system which enhances productivity and user experience while reducing cost of answering customer and incoming calls. The system should help the customer perform the desired tasks anytime and from any corner of the world. Your customers can access the required information just by dialing a number while you are away from office as well as after office hours.
we provides an extremely smart and flexible IVR solution to access information and perform important tasks using the phone keypad. IVR system can help to direct customers to the right support channel they need.(example- Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)
This is a perfect package to build an interactive voice-menu suiting your needs in the language of your choice for your customer and incoming calls. IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions.